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AI and automation

Connecting technology to concrete business problems.

Frosted glass modules connected by graphite rails and a burgundy sphere, representing an intelligent workflow

AI & connected workflows

Intelligence needs a clear path.

Useful automation connects data, decisions and people. Define the workflow before choosing how much autonomy it needs.

Explore the approach ↗

Methods & practical notes

AI & automation · Article

Cost and latency budgets for agent workflows ↗

A multi-step agent needs a budget for both resources and waiting time.

AI & automation · Article

Writing acceptance criteria for an AI-assisted feature ↗

Write reviewable criteria for evidence, uncertainty, failure behavior and action boundaries in an AI-assisted product feature.

AI & automation · Article

The unit economics of an AI feature in a commerce tool ↗

The unit cost of an AI feature is not simply the price of one model response.

AI & automation · Article

Evaluating AI merchandising recommendations offline ↗

Offline evaluation of AI merchandising recommendations asks whether a proposed system makes defensible suggestions on a fixed set of cases before customers are exposed to it.

AI & automation · Article

Designing observability for a multi-step commerce agent ↗

Observability for a multi-step commerce agent should let an operator reconstruct the work without guessing from the final answer.

AI & automation · Article

A threat model for agents reading merchant websites ↗

An agent that reads merchant websites crosses a trust boundary whenever page content influences its next action.

AI & automation · Article

MerchNivo: an evaluation plan for a store-audit workflow ↗

Define reference cases, separate detection from explanation, test merchant decisions and set release gates before making performance claims.

AI & automation · Article

Handling multilingual catalog ambiguity with AI ↗

Multilingual catalog work involves more than translating a product title.

AI & automation · Article

Evaluating an agent with replayable operational tasks ↗

A replayable operational task gives an agent a known starting state, a defined goal and a verifiable expected outcome.

AI & automation · Article

Building a ground-truth set for store-audit explanations ↗

A ground-truth set for store-audit explanations should connect each expected finding to observable evidence.

How I approach the work

Choose automation around a defined problem. Establish data quality, decision boundaries, human review and evaluation before expanding autonomy.